Effective from May 2018
Who is holding your information?
Learn2drift is the trading name of Learn2drift Limited. Our registered office is: 135 High street North, Dunstable, LU7
If you are reading this, you most likely found it on our website. We do what we can to try to get you to visit and read our website by creating content that is useful and relevant for you.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our online booking system service is primarily for businesses and we do what any business owner tries to do by looking to understand what works and what doesn’t in an effort to keep improving on what we do.
We monitor the volume of visitors to our website, how you found us, where you came from and which pages you view when visiting our site. We do not know who you are, just that you arrived from here and go there etc.
Sometimes we use Facebook pixels to figure out what type of person visits our sites and who likes us so we can create advertising that appeals to our customers and potential customers.
None of this results in us monitoring you in any personal way – we simply want to learn who our prospective customers might be and what they like.
Downloads and services
If you contact us and ask us to send you information or purchase the use of Learn2drift, we will add your details to our sales and marketing database.
A lot of our introduction for new features is by emails that send you e.g. hints and tips as well as short videos on ‘how to…’. You can unsubscribe from these at any time, but they are quite short and most people find them useful.
We monitor who reads our marketing emails, how many times and which links are opened. This helps us better understand and improve the information we send.
Our own sales and marketing team (both internal and external) may contact potential customers from time to time. This can be because you may have requested a call back, further information, or a meeting. We may also contact you to let you know about something that may benefit you.
We are not a hard sell organisation and aim to build long-term relationships with satisfied customers.
Financial and credit card details
If you pay us by credit card, we use an external processor. We do not hold your credit card details.
If you pay us by BACS or direct transfer, we know only what the bank identifies – usually the name of the person who paid us and how much and the reference number.
Where do we get data about you from?
Nearly all of our information about you comes from your signup to use Learn2drifts products, when you complete forms on our website, if you contact us by phone, email.
Additionally, we also collect information from you when you enter a promotion or survey or when you inform us of any other matter.
If you have a business web page we will periodically add some of that information to our records that we hold for you. Our contact management systems may also contact you via Linkedin, Facebook, Twitter or similar. If we are in contact via those mediums we may add this to your customer record.
What type of data do we collect from you ?
The data that we may collect from you may include your name, job title, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our website site(s) including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
How do we use your data ?
We use information about you in the following ways:
• To process orders that you have submitted to us;
• To provide you access in order to use our products and services;
• To comply with our contractual obligations, we have with you;
• To help us identify you and any accounts you hold with us;
• To enable us to review, develop and improve our website(s) and services;
• To provide customer care, including responding to your requests if you contact us with a query;
• To administer accounts, process payments and keep track of billing and payments;
• To detect fraud and to make sure what you have told us is correct;
• To carry out marketing and statistical analysis;
• To notify you about changes to our website(s) and services;
• To provide you with information by any means about products or services that you request from us or where allowed based upon legitimate interests we feel may interest you;
• To inform you of service and price changes.
We do not sell, exchange or share the data we hold with any organisation unless its required in order to provide our services to you or as maybe required by law to do so.
We have an outsourced support team for our own business, including Web Designers, IT support, Sales and Marketing, Accounting etc. They have limited access to your data, where the service they provide to us necessitates this. For example, If we invoice you, our Accountant needs to see the invoice in order to review our accounts.
We actively monitor for any potential breaches.
Your information/advice is held in the strictest confidence. Our team are all contracted to confidentiality clauses. We use industry standard software and utilise secure login options.
We restrict who can export or download data that is held to a limited number of individuals who are authorised to back up data.
Where is your data located?
We keep data on our secure Microsoft based hosted systems which are based in the UK.
We have long-term relationships with most of our customers. For that reason, we retain information from when the customer first started using Learn2drift..
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes.
If you have contacted us but never actively used Learn2drift services you will remain on our mailing list until you unsubscribe from that list. We clean our lists from time to time and in order to avoid adding you again by mistake, unsubscribes are kept on an unsubscribe list.
Want to see what we hold on you?
If you want to know what information we have about you (if any) email email@example.com and give us your name, email address(es) and we will search and send you screenshots of what information we have.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
If you are not happy with being on any of our lists you can simply unsubscribe.
Links to other sites
Learn2drift.com may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these
You have the right to know what information we are collecting on you and to amend it. We don’t want to collect any information that is not necessary to running our business and making you a happy customer. If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.
Most of our information is not based on individual consent but needing the information to run the business, but you can withdraw your consent to being on an email list at any time by simply unsubscribing.
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.
You have a right to be forgotten, and if you want us to remove information about you, let us know.
If you have a complaint about the way we are handling your information or how we have responded to a request for information or removal, in the first instance please contact us via firstname.lastname@example.org